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实干展风采,劳动最光荣丨山东有线人用奋斗书写发展篇章

时(shi)间不会辜(gu)负奋(fen)斗(dou)(dou)者的每(mei)一(yi)滴汗(han)水,所有的努力都是在为更(geng)好的未来(lai)筑(zhu)基。“五一(yi)”假期,山东(dong)有线(xian)人(ren)步履不停、倾情(qing)奉(feng)献,用汗(han)水和付出诠(quan)释着(zhe)平(ping)凡岗位(wei)上的劳动精神,以责任和担(dan)当书写了一(yi)个(ge)个(ge)精彩的奋(fen)斗(dou)(dou)故事(shi)。

服务不停初心不变

“五一”期间,全省有线人(ren)坚守服务初心(xin),坚持封控不停工、服务不停步,结合各地疫情(qing)防控政策要求,同步推进线下(xia)地推活动和线上服务工作。

济南历城区分(fen)公(gong)(gong)司辖区内营业(ye)厅(ting)近日受疫情(qing)影响全面闭(bi)厅(ting)、大部分(fen)员工(gong)被居家(jia)隔离,分(fen)公(gong)(gong)司迅速转变服(fu)务(wu)模式,组(zu)织开展(zhan)线上服(fu)务(wu)。公(gong)(gong)司每日调度线上办公(gong)(gong)人员工(gong)作,细化(hua)分(fen)类用(yong)户(hu)档案,逐笔登记用(yong)户(hu)反馈(kui)情(qing)况并主动添加用(yong)户(hu)微信,及(ji)时(shi)为用(yong)户(hu)办理业(ye)务(wu)、回应用(yong)户(hu)业(ye)务(wu)咨询(xun)。

威海公司组织客服人员(yuan)对封控(kong)地区用(yong)户开(kai)展电话(hua)拜访服务,仅4月(yue)30日(ri)、5月(yue)1日(ri)两天,公司累计(ji)外(wai)拨服务电话(hua)1624次。电话(hua)里,威海有(you)线人为用(yong)户送上节日(ri)问(wen)候,指导用(yong)户简单排障(zhang),广泛宣传“强国TV”、VIP点播等(deng)亮点业务和享(xiang)TV热播影(ying)视作品。

电(dian)(dian)话服务(wu)(wu)作(zuo)为山东(dong)有(you)(you)线一项传统服务(wu)(wu)渠(qu)道,架(jia)起了(le)公司与(yu)用户(hu)沟通的(de)(de)“连心桥”,既丰(feng)富了(le)有(you)(you)线人服务(wu)(wu)用户(hu)的(de)(de)方式(shi),也畅通了(le)用户(hu)的(de)(de)诉求(qiu)渠(qu)道。家住在(zai)封控地(di)区(qu)(qu)龙昊(hao)小区(qu)(qu)的(de)(de)一位用户(hu)因不会操作(zuo)电(dian)(dian)脑(nao),导致家中(zhong)两个孩子无法(fa)参与(yu)学校组织的(de)(de)网(wang)课学习,无奈之下打(da)电(dian)(dian)话向经常到自己家服务(wu)(wu)的(de)(de)“有(you)(you)线电(dian)(dian)视小邢(xing)(xing)”求(qiu)助(zhu)。“有(you)(you)线电(dian)(dian)视小邢(xing)(xing)”是威海(hai)公司文登(deng)分公司网(wang)格经理邢(xing)(xing)永利,他了(le)解(jie)情况(kuang)后立即通用电(dian)(dian)脑(nao)远程(cheng)协助(zhu)为用户(hu)在(zai)电(dian)(dian)脑(nao)上连接上网(wang)课,解(jie)了(le)用户(hu)的(de)(de)燃眉之急。

党员干部冲锋(feng)一线

“劳动最光荣”活动开(kai)展以来,各(ge)分公司领导(dao)班子成员全(quan)员在岗,率先冲锋在前,坚持(chi)靠在一(yi)(yi)线(xian),带领各(ge)职(zhi)能部门负责同志(zhi)组成多个(ge)督(du)导(dao)小组,采取“四不两直”方(fang)式到机房、安播中(zhong)心、服(fu)务一(yi)(yi)线(xian)督(du)导(dao)调研;党(dang)员“亮出(chu)身(shen)份(fen)”到工作进展慢、服(fu)务困难大的(de)地(di)方(fang)带头(tou)攻坚,有效推动各(ge)地(di)工作开(kai)展。

青岛分(fen)(fen)(fen)公(gong)(gong)司(si)(si)(si)(si)负(fu)(fu)责(ze)同(tong)(tong)志(zhi)到(dao)“劳(lao)动(dong)最光(guang)荣”地(di)推(tui)活(huo)动(dong)现(xian)场(chang)进行(xing)督(du)导调(diao)研(yan),向坚(jian)守岗位的职工致以(yi)节(jie)日(ri)问(wen)候,详(xiang)细(xi)询问(wen)了(le)用(yong)(yong)户(hu)发(fa)展(zhan)及网(wang)(wang)络改造情况(kuang),到(dao)用(yong)(yong)户(hu)家中(zhong)(zhong)走(zou)(zou)访,听取了(le)用(yong)(yong)户(hu)享TV使(shi)用(yong)(yong)体验。烟台分(fen)(fen)(fen)公(gong)(gong)司(si)(si)(si)(si)负(fu)(fu)责(ze)同(tong)(tong)志(zhi)带领(ling)公(gong)(gong)司(si)(si)(si)(si)班子(zi)成员(yuan)(yuan)、机关部(bu)(bu)(bu)门负(fu)(fu)责(ze)人到(dao)基层现(xian)场(chang)办公(gong)(gong),与一(yi)线(xian)(xian)(xian)员(yuan)(yuan)工共(gong)同(tong)(tong)劳(lao)动(dong),现(xian)场(chang)研(yan)究解(jie)决工作中(zhong)(zhong)存在的问(wen)题。济(ji)(ji)宁分(fen)(fen)(fen)公(gong)(gong)司(si)(si)(si)(si)领(ling)导班子(zi)成员(yuan)(yuan)分(fen)(fen)(fen)赴各(ge)区(qu)县公(gong)(gong)司(si)(si)(si)(si)地(di)推(tui)活(huo)动(dong)现(xian)场(chang)督(du)导规范化地(di)推(tui)开展(zhan)、有线(xian)(xian)(xian)电(dian)视(shi)银龄(ling)工程(cheng)(cheng)实施等(deng)多(duo)项(xiang)工作。“五一(yi)”期(qi)间(jian),济(ji)(ji)宁有线(xian)(xian)(xian)人服(fu)(fu)务(wu)脚步不(bu)停,全市“有线(xian)(xian)(xian)电(dian)视(shi)银龄(ling)工程(cheng)(cheng)”项(xiang)目得到(dao)有序推(tui)进。威海(hai)公(gong)(gong)司(si)(si)(si)(si)领(ling)导干(gan)部(bu)(bu)(bu)、党员(yuan)(yuan)充分(fen)(fen)(fen)发(fa)挥先锋带头作用(yong)(yong),协(xie)助一(yi)线(xian)(xian)(xian)工作人员(yuan)(yuan)推(tui)介最新(xin)惠民政策,解(jie)答(da)宽带、点播使(shi)用(yong)(yong)过程(cheng)(cheng)中(zhong)(zhong)遇到(dao)的问(wen)题。临沂郯城(cheng)分(fen)(fen)(fen)公(gong)(gong)司(si)(si)(si)(si)为做(zuo)好郯城(cheng)县新(xin)冠疫情防控隔离点有线(xian)(xian)(xian)电(dian)视(shi)及配(pei)套终端安装工作,抽调(diao)各(ge)部(bu)(bu)(bu)室站精(jing)干(gan)力量支持一(yi)线(xian)(xian)(xian),分(fen)(fen)(fen)公(gong)(gong)司(si)(si)(si)(si)负(fu)(fu)责(ze)同(tong)(tong)志(zhi)全程(cheng)(cheng)监管带头作战,各(ge)岗位分(fen)(fen)(fen)工明确日(ri)夜(ye)不(bu)辍(chuo),全力以(yi)赴加快项(xiang)目建设(she)。德州分(fen)(fen)(fen)公(gong)(gong)司(si)(si)(si)(si)负(fu)(fu)责(ze)同(tong)(tong)志(zhi)到(dao)平(ping)原新(xin)城(cheng)家园小区(qu)、德城(cheng)分(fen)(fen)(fen)公(gong)(gong)司(si)(si)(si)(si)营(ying)业厅等(deng)调(diao)研(yan),对提高用(yong)(yong)户(hu)满意度、做(zuo)好废旧设(she)备回(hui)收等(deng)作出(chu)具体要求。公(gong)(gong)司(si)(si)(si)(si)还(hai)在“五一(yi)”期(qi)间(jian)组织开展(zhan)“党员(yuan)(yuan)先锋队,服(fu)(fu)务(wu)进社区(qu)”活(huo)动(dong),党员(yuan)(yuan)干(gan)部(bu)(bu)(bu)协(xie)助网(wang)(wang)格(ge)经理运(yun)用(yong)(yong)“七个一(yi)”工作法到(dao)辖区(qu)服(fu)(fu)务(wu)用(yong)(yong)户(hu),到(dao)地(di)推(tui)现(xian)场(chang)宣(xuan)传业务(wu)、现(xian)场(chang)答(da)疑。滨州分(fen)(fen)(fen)公(gong)(gong)司(si)(si)(si)(si)负(fu)(fu)责(ze)同(tong)(tong)志(zhi)到(dao)无棣(di)县分(fen)(fen)(fen)公(gong)(gong)司(si)(si)(si)(si)辖区(qu)走(zou)(zou)访,向用(yong)(yong)户(hu)介绍了(le)有线(xian)(xian)(xian)电(dian)视(shi)“强(qiang)国TV”、空中(zhong)(zhong)课堂(tang)等(deng)业务(wu),到(dao)贫困户(hu)家中(zhong)(zhong)查看(kan)了(le)有线(xian)(xian)(xian)电(dian)视(shi)扶贫政策落实情况(kuang)。菏泽分(fen)(fen)(fen)公(gong)(gong)司(si)(si)(si)(si)负(fu)(fu)责(ze)同(tong)(tong)志(zhi)到(dao)市中(zhong)(zhong)心机房和地(di)推(tui)现(xian)场(chang)就安全播出(chu)、用(yong)(yong)户(hu)服(fu)(fu)务(wu)等(deng)工作进行(xing)督(du)导检查,认真听取了(le)工作人员(yuan)(yuan)提出(chu)意见建议(yi)和问(wen)题。

领导(dao)班子一线督战、党员干部带头服务(wu),有效激发了广(guang)大(da)职工的服务(wu)热情和斗志,创(chuang)造了奋勇争先、干事创(chuang)业的浓厚氛围。




志愿战疫共克时艰

“五一”期间,山(shan)东有线(xian)部分分公(gong)司在做好“劳动最光荣”活(huo)动的同时(shi),结合当地疫情防(fang)(fang)控工(gong)作需要,积极组织防(fang)(fang)疫志愿服(fu)务(wu)行动,服(fu)务(wu)地方疫情防(fang)(fang)控大局。

5月2日,针(zhen)对(dui)(dui)(dui)济南舜奥(ao)华(hua)府小区前(qian)几次社(she)(she)区集中(zhong)核(he)(he)(he)(he)酸(suan)(suan)检(jian)测(ce)中(zhong)出(chu)现的(de)(de)居(ju)民(min)(min)排队等候时间长(zhang)、聚(ju)集暴露(lu)风险(xian)大、漏(lou)检(jian)率高的(de)(de)问题,山东(dong)有线志(zhi)愿者(zhe)积极与社(she)(she)区居(ju)委会对(dui)(dui)(dui)接协(xie)调,将集中(zhong)核(he)(he)(he)(he)酸(suan)(suan)检(jian)测(ce)改(gai)为(wei)逐楼按(an)单元检(jian)测(ce)。为(wei)摸清每个楼栋的(de)(de)实(shi)际(ji)居(ju)民(min)(min)数,志(zhi)愿者(zhe)们(men)(men)建立了单元住户核(he)(he)(he)(he)酸(suan)(suan)检(jian)测(ce)群,按(an)照门牌号制作了核(he)(he)(he)(he)酸(suan)(suan)检(jian)测(ce)人(ren)员(yuan)统计(ji)表,逐户核(he)(he)(he)(he)对(dui)(dui)(dui)填报。检(jian)测(ce)开始后,志(zhi)愿者(zhe)们(men)(men)采用群内(nei)通知、对(dui)(dui)(dui)讲门铃(ling)提醒、扫楼逐户督促等方法,组织居(ju)民(min)(min)参加检(jian)测(ce),对(dui)(dui)(dui)老人(ren)、儿童(tong)、病人(ren)、孕妇(fu)、上网课的(de)(de)学生等特殊人(ren)群开辟绿(lv)色通道优先安排检(jian)测(ce)。此举使居(ju)民(min)(min)排队等候时间大为(wei)减少,检(jian)测(ce)效率显(xian)著提高,确保了全员(yuan)核(he)(he)(he)(he)酸(suan)(suan)检(jian)测(ce)无(wu)遗漏(lou)。志(zhi)愿者(zhe)们(men)(men)的(de)(de)辛勤付出(chu),得到了广(guang)大居(ju)民(min)(min)和(he)社(she)(she)区居(ju)委会的(de)(de)一(yi)致好评,他们(men)(men)总结(jie)的(de)(de)逐楼检(jian)测(ce)经验目前(qian)已在社(she)(she)区内(nei)得到推广(guang)。

济宁(ning)分(fen)公(gong)(gong)司(si)在“五一(yi)”期间(jian)抽调党员、入党积(ji)极分(fen)子共13名同志组(zu)成防(fang)(fang)疫(yi)志愿(yuan)(yuan)队(dui),由1名党委委员领队(dui),分(fen)成三个小(xiao)(xiao)组(zu)深入社(she)(she)区(qu)支援抗疫(yi)。防(fang)(fang)疫(yi)志愿(yuan)(yuan)队(dui)员严格按照防(fang)(fang)控(kong)要求,在人事局(ju)宿舍、恒泰(tai)苑小(xiao)(xiao)区(qu)、干休一(yi)所小(xiao)(xiao)区(qu)参与(yu)值守,在做好疫(yi)情防(fang)(fang)控(kong)工作(zuo)的基础上,志愿(yuan)(yuan)队(dui)员不忘向社(she)(she)区(qu)居(ju)民宣传推介公(gong)(gong)司(si)特色(se)产品、业务套餐(can)及(ji)优惠(hui)政策,并义务为用户检查线路(lu)、检测机顶盒,受到社(she)(she)区(qu)居(ju)委会和居(ju)民一(yi)致称赞(zan)。

德州禹城分(fen)公(gong)司(si)七名党员干(gan)部(bu)主(zhu)动放弃“五一(yi)”假期,组成“党员先锋队”参(can)与当地疫情防(fang)控(kong)志愿服务(wu)。从(cong)领取物料到(dao)(dao)布置社区核(he)酸检(jian)测(ce)现场,从(cong)挨家挨户通知(zhi)居(ju)民有序接受核(he)酸检(jian)测(ce)到(dao)(dao)安排专人(ren)接送医(yi)务(wu)人(ren)员、清(qing)运医(yi)疗(liao)垃圾,禹城分(fen)公(gong)司(si)“党员先锋队”一(yi)直奋斗(dou)在禹城防(fang)疫最前沿(yan)。经过大家连续超负荷的战斗(dou),截至目(mu)前已协助医(yi)务(wu)人(ren)员圆满(man)完成了部(bu)分(fen)社区三(san)轮共计9300人(ren)次的核(he)酸检(jian)测(ce)任务(wu),真(zhen)正(zheng)诠释了"有线人(ren),无限爱",受到(dao)(dao)了禹城市委市政府(fu)的高(gao)度赞扬。




在疫情(qing)中(zhong)(zhong)(zhong)逆行、在营业厅中(zhong)(zhong)(zhong)坚守(shou)(shou)、在用(yong)户家(jia)中(zhong)(zhong)(zhong)拜访(fang)、在电(dian)话中(zhong)(zhong)(zhong)沟通、在机房中(zhong)(zhong)(zhong)保障……他(ta)们(men)(men)在不(bu)同(tong)岗位上扮(ban)演者不(bu)同(tong)的角色(se);坚守(shou)(shou)为民初心(xin)、牢记(ji)服(fu)务职责、追求用(yong)户满意,他(ta)们(men)(men)在不(bu)同(tong)岗位上成为了同(tong)一个(ge)角色(se),他(ta)们(men)(men)是奋斗中(zhong)(zhong)(zhong)的山东(dong)(dong)有线人(ren)。这个(ge)“五一”假期,山东(dong)(dong)有线人(ren)正在用(yong)奋斗书写同(tong)心(xin)同(tong)力、敢闯敢干、善(shan)作善(shan)成的发展篇章(zhang)。