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实干展风采,劳动最光荣丨山东有线“五一”成绩单请查收

“五一”期间,中国广(guang)电山东网络有限公司(山东有线)统筹疫(yi)(yi)情防(fang)(fang)控和业务(wu)(wu)发展,聚焦服(fu)务(wu)(wu)保(bao)障、安(an)全生产(chan)、项目(mu)建设、疫(yi)(yi)情防(fang)(fang)控等(deng)重点工(gong)作(zuo),在落实(shi)各地疫(yi)(yi)情防(fang)(fang)控政策的同时积(ji)极承担社会责(ze)任,在确保(bao)安(an)全播出、网络安(an)全和安(an)全生产(chan)工(gong)作(zuo)万(wan)无一失的基础上,推出用(yong)户服(fu)务(wu)(wu)不间断(duan)、海量内容免(mian)费(fei)看等(deng)措施,圆满(man)完(wan)成节日期间各项工(gong)作(zuo),谱(pu)写(xie)了一曲(qu)曲(qu)动人的劳动之(zhi)歌。

用户服务不(bu)间(jian)断

为全(quan)力保(bao)障(zhang)广大用户节日期间正常收视,山东有(you)线(xian)全(quan)省96123客(ke)(ke)服中(zhong)心组建留值座(zuo)席(xi)和居家座(zuo)席(xi)7×24小时驻守岗位,大力推广经理助(zhu)手、微(wei)客(ke)(ke)服等(deng)APP等(deng)线(xian)上渠(qu)道,为用户在(zai)线(xian)办理业务(wu),以“零接(jie)(jie)触”“云(yun)服务(wu)”,为全(quan)省用户提供暖心收视服务(wu)保(bao)障(zhang)。济南分(fen)公司(si)自5月1日推出“有(you)线(xian)电视点(dian)播内(nei)容免(mian)费看”等(deng)惠(hui)民措(cuo)施以来,客(ke)(ke)服热线(xian)话(hua)(hua)务(wu)量激增,客(ke)(ke)户服务(wu)部(bu)紧急(ji)调度休班的居家座(zuo)席(xi)支援(yuan)话(hua)(hua)务(wu),部(bu)门(men)全(quan)员投(tou)入到(dao)“五(wu)一(yi)保(bao)话(hua)(hua)务(wu)”工(gong)作(zuo)中(zhong),业务(wu)开通率和热线(xian)接(jie)(jie)通率均得到(dao)有(you)效保(bao)障(zhang);威海公司(si)文登分(fen)公司(si)网格经理邢永(yong)利(li)以电话(hua)(hua)指导、电脑(nao)远程(cheng)协助(zhu)双管齐下,成功为用户在(zai)电脑(nao)上连(lian)接(jie)(jie)上网课,解(jie)了用户燃眉之急(ji)。


节日期(qi)间,山东有(you)线各营(ying)(ying)(ying)业(ye)(ye)(ye)厅合理(li)(li)安排(pai)营(ying)(ying)(ying)业(ye)(ye)(ye)窗(chuang)口值班人员(yuan),满足用(yong)户(hu)业(ye)(ye)(ye)务(wu)咨(zi)询(xun)和(he)业(ye)(ye)(ye)务(wu)办理(li)(li)等服务(wu)需(xu)求。全(quan)省共250余个大(da)、中型营(ying)(ying)(ying)业(ye)(ye)(ye)厅全(quan)部执行错(cuo)时(shi)工作制,延长营(ying)(ying)(ying)业(ye)(ye)(ye)时(shi)限,有(you)效解(jie)决(jue)用(yong)户(hu)晚间到营(ying)(ying)(ying)业(ye)(ye)(ye)厅办理(li)(li)业(ye)(ye)(ye)务(wu)的(de)难题。

4月30日(ri)至5月4日(ri),山东(dong)有(you)线(xian)(xian)(xian)在全(quan)省(sheng)范围内(nei)组(zu)(zu)(zu)织(zhi)开(kai)展“劳动(dong)更光(guang)荣”竞赛(sai)活(huo)动(dong)。活(huo)动(dong)中,各(ge)(ge)分(fen)公(gong)(gong)(gong)(gong)司领导班(ban)子成(cheng)员(yuan)“靠(kao)前指(zhi)挥”,党员(yuan)“亮(liang)出身份(fen)”,有(you)效激发了广大(da)职(zhi)(zhi)(zhi)工(gong)的(de)服(fu)务热(re)情和(he)斗志。淄博分(fen)公(gong)(gong)(gong)(gong)司组(zu)(zu)(zu)织(zhi)10支(zhi)帮(bang)扶(fu)队伍、50余人次到(dao)各(ge)(ge)区县(xian)管理(li)站开(kai)展帮(bang)扶(fu)活(huo)动(dong);东(dong)营(ying)分(fen)公(gong)(gong)(gong)(gong)司为活(huo)动(dong)准备(bei)了诸多精(jing)(jing)美礼品和(he)优惠套餐产品;潍坊分(fen)公(gong)(gong)(gong)(gong)司三个(ge)党支(zhi)部50多名(ming)党员(yuan)组(zu)(zu)(zu)成(cheng)6支(zhi)党员(yuan)先锋队,到(dao)活(huo)动(dong)一(yi)(yi)线(xian)(xian)(xian)进(jin)(jin)(jin)行业务帮(bang)扶(fu)、开(kai)展用(yong)(yong)(yong)户(hu)(hu)服(fu)务工(gong)作(zuo);泰安(an)分(fen)公(gong)(gong)(gong)(gong)司职(zhi)(zhi)(zhi)工(gong)比学赶超,入(ru)户(hu)(hu)走访(fang)、电话引(yin)导、线(xian)(xian)(xian)路(lu)维护、现场解惑(huo)等服(fu)务工(gong)作(zuo)同(tong)步(bu)推进(jin)(jin)(jin);菏(he)泽(ze)分(fen)公(gong)(gong)(gong)(gong)司采取“分(fen)组(zu)(zu)(zu)三步(bu)走”的(de)方式,将公(gong)(gong)(gong)(gong)司干部职(zhi)(zhi)(zhi)工(gong)分(fen)编成(cheng)三个(ge)小组(zu)(zu)(zu)协同(tong)开(kai)展服(fu)务活(huo)动(dong);滨州分(fen)公(gong)(gong)(gong)(gong)司鼓励职(zhi)(zhi)(zhi)工(gong)在工(gong)作(zuo)群晒(shai)单接龙,营(ying)造了比学赶超竞赛(sai)氛围;临沂郯城(cheng)(cheng)(cheng)分(fen)公(gong)(gong)(gong)(gong)司负责同(tong)志全(quan)程监管带头作(zuo)战,抽调各(ge)(ge)部室站精(jing)(jing)干力(li)量(liang)支(zhi)援一(yi)(yi)线(xian)(xian)(xian),保证了郯城(cheng)(cheng)(cheng)县(xian)新冠疫(yi)情防(fang)控隔(ge)离(li)点有(you)线(xian)(xian)(xian)电视及(ji)配套终端(duan)安(an)装工(gong)作(zuo)如期进(jin)(jin)(jin)行;日(ri)照五莲分(fen)公(gong)(gong)(gong)(gong)司潮河工(gong)作(zuo)站全(quan)员(yuan)放弃休假(jia),全(quan)力(li)推进(jin)(jin)(jin)刘官村(cun)智慧(hui)村(cun)居建设(she);聊(liao)城(cheng)(cheng)(cheng)阳谷分(fen)公(gong)(gong)(gong)(gong)司职(zhi)(zhi)(zhi)工(gong)李金荣进(jin)(jin)(jin)村(cun)走访(fang)时主动(dong)为用(yong)(yong)(yong)户(hu)(hu)检修线(xian)(xian)(xian)路(lu),及(ji)时发现并成(cheng)功排除了用(yong)(yong)(yong)户(hu)(hu)家中电器设(she)备(bei)安(an)全(quan)隐患……这个(ge)“五一(yi)(yi)”,全(quan)省(sheng)有(you)线(xian)(xian)(xian)人为公(gong)(gong)(gong)(gong)司发展、用(yong)(yong)(yong)户(hu)(hu)满意贡献(xian)着自己的(de)青春和(he)力(li)量(liang)。

海量内容免费看

节日期间,用户居家收视(shi)需(xu)求明(ming)显增加(jia)。为此,山东有(you)线(xian)进(jin)一步加(jia)大(da)了有(you)线(xian)电视(shi)节目供给和宣传推(tui)介(jie)力度,围绕劳动节主题完成了128个跟(gen)播剧集和享TV各(ge)页面推(tui)荐内容的更新(xin),精准策划推(tui)出了新(xin)电影专题,创新(xin)宣传形式、增加(jia)内容体(ti)量多角度宣传电视(shi)播出内容。全省多地推(tui)出免费看电视(shi)和看点(dian)播服务,满足群(qun)众的精神文(wen)化(hua)需(xu)求。

济南(nan)分公(gong)司(si)推(tui)出“付费(fei)(fei)频道免(mian)费(fei)(fei)看(kan),超(chao)长回看(kan)免(mian)费(fei)(fei)点”惠民措施(shi),为具(ju)备双向(xiang)网(wang)络开(kai)通(tong)条件(jian)的(de)正(zheng)常(chang)用(yong)户(hu)(hu)提供(gong)超(chao)长回看(kan)免(mian)费(fei)(fei)点、时移功能免(mian)费(fei)(fei)用(yong)服务;为暂不(bu)具(ju)备双向(xiang)网(wang)络开(kai)通(tong)条件(jian)的(de)正(zheng)常(chang)收视用(yong)户(hu)(hu)提供(gong)专业(ye)付费(fei)(fei)频道免(mian)费(fei)(fei)看(kan)服务;烟(yan)台分公(gong)司(si)对于(yu)芝罘、蓬(peng)莱、招远防(fang)疫管控严格(ge)地区推(tui)出付费(fei)(fei)频道、4K臻享(xiang)馆、高清畅享(xiang)馆等免(mian)费(fei)(fei)看(kan)的(de)优惠政策,并通(tong)过(guo)短期授权等形式,确保(bao)到期不(bu)方便缴费(fei)(fei)的(de)用(yong)户(hu)(hu)收视不(bu)受影响。

运维保障高质(zhi)量

节日(ri)期间(jian),公(gong)司(si)统筹(chou)疫情防(fang)控和(he)安(an)(an)全(quan)(quan)发展,做好安(an)(an)全(quan)(quan)管理(li)工(gong)作(zuo)(zuo)(zuo)(zuo)。严(yan)格履行全(quan)(quan)员安(an)(an)全(quan)(quan)生产责(ze)任制(zhi)(zhi),一把(ba)手靠前指挥,领导(dao)干部(bu)、共产党员以(yi)身作(zuo)(zuo)(zuo)(zuo)则(ze),发动全(quan)(quan)省一万两千多名员工(gong)的主观能(neng)动性,全(quan)(quan)力确(que)保(bao)(bao)广电网(wang)(wang)络安(an)(an)全(quan)(quan)生产、网(wang)(wang)络安(an)(an)全(quan)(quan)和(he)安(an)(an)全(quan)(quan)播出;高质量做好应急(ji)保(bao)(bao)障(zhang),制(zhi)(zhi)定疫情形势下(xia)(xia)的应急(ji)预(yu)案和(he)保(bao)(bao)障(zhang)措(cuo)施,确(que)保(bao)(bao)在极端情况下(xia)(xia)各项工(gong)作(zuo)(zuo)(zuo)(zuo)有序开展、系统线路稳定运行、安(an)(an)全(quan)(quan)工(gong)作(zuo)(zuo)(zuo)(zuo)不出问题;严(yan)格值(zhi)(zhi)班(ban)值(zhi)(zhi)守(shou),重(zhong)要岗位(wei)严(yan)格落实值(zhi)(zhi)班(ban)值(zhi)(zhi)守(shou)制(zhi)(zhi)度,核心机房24小(xiao)时(shi)专人值(zhi)(zhi)班(ban)值(zhi)(zhi)守(shou),确(que)保(bao)(bao)安(an)(an)全(quan)(quan)播出、网(wang)(wang)络安(an)(an)全(quan)(quan)和(he)安(an)(an)全(quan)(quan)生产工(gong)作(zuo)(zuo)(zuo)(zuo)万无一失。结合(he)当地疫情发展形势,济(ji)南、潍坊、威海等分公(gong)司(si)在节日(ri)期间(jian)启(qi)动应急(ji)预(yu)案,公(gong)司(si)组织成立应急(ji)保(bao)(bao)障(zhang)小(xiao)组,值(zhi)(zhi)班(ban)人员和(he)部(bu)分片区经理(li)、网(wang)(wang)格经理(li)等工(gong)作(zuo)(zuo)(zuo)(zuo)人员为了不影响用户服务(wu)工(gong)作(zuo)(zuo)(zuo)(zuo),选择“舍小(xiao)家(jia),顾大(da)家(jia)”留(liu)宿单位(wei),全(quan)(quan)力承担起安(an)(an)全(quan)(quan)播出和(he)网(wang)(wang)络信息保(bao)(bao)障(zhang)相关工(gong)作(zuo)(zuo)(zuo)(zuo),保(bao)(bao)障(zhang)24小(xiao)时(shi)安(an)(an)全(quan)(quan)播出。

切实抓(zhua)好(hao)重点项(xiang)目(mu),组织专业团队(dui)全力(li)保(bao)(bao)障(zhang)省大(da)数据(ju)(ju)局(ju)“省视频(pin)监(jian)控(kong)共(gong)享(xiang)(xiang)(xiang)平(ping)(ping)台(tai)”项(xiang)目(mu)安全运维,做好(hao)核心机房各平(ping)(ping)台(tai)技(ji)术保(bao)(bao)障(zhang),确(que)保(bao)(bao)享(xiang)(xiang)(xiang)TV浪潮平(ping)(ping)台(tai)、广电智慧云平(ping)(ping)台(tai)等(deng)系(xi)统(tong)(tong)稳定(ding)运行和业务安全访问。省大(da)数据(ju)(ju)局(ju)“省视频(pin)监(jian)控(kong)共(gong)享(xiang)(xiang)(xiang)平(ping)(ping)台(tai)”汇聚全省视频(pin)监(jian)控(kong)资源(yuan)150万路(lu),连通国家(jia)共(gong)享(xiang)(xiang)(xiang)平(ping)(ping)台(tai)、16市(shi)(shi)共(gong)享(xiang)(xiang)(xiang)平(ping)(ping)台(tai)、196个省市(shi)(shi)县政务服(fu)务大(da)厅(ting)视频(pin)监(jian)控(kong)系(xi)统(tong)(tong),并为省政府总值班室、省应急管理厅(ting)等(deng)各省级(ji)政务部(bu)门提供视频(pin)资源(yuan)共(gong)享(xiang)(xiang)(xiang)调(diao)阅服(fu)务。“五一”期(qi)间(jian),公司(si)指(zhi)定(ding)专业团队(dui)负责平(ping)(ping)台(tai)运营维护,开展每日巡检,确(que)保(bao)(bao)传输(shu)安全稳定(ding)。


同时(shi),公司(si)在节(jie)日(ri)期(qi)间严(yan)格(ge)执行(xing)双人双岗、领导带(dai)班(ban)的规章(zhang)制(zhi)度,加(jia)强享(xiang)TV浪潮平(ping)(ping)台(tai)、广电(dian)智(zhi)慧云平(ping)(ping)台(tai)等平(ping)(ping)台(tai)系(xi)统(tong)巡检,制(zhi)定(ding)节(jie)日(ri)安(an)(an)全(quan)(quan)(quan)播(bo)出(chu)值(zhi)班(ban)制(zhi)度和值(zhi)班(ban)表,确保(bao)(bao)平(ping)(ping)台(tai)系(xi)统(tong)稳定(ding)运行(xing)和业(ye)务安(an)(an)全(quan)(quan)(quan)访(fang)问;强化(hua)平(ping)(ping)台(tai)安(an)(an)全(quan)(quan)(quan)访(fang)问,做到平(ping)(ping)台(tai)VPN管(guan)理访(fang)问即用即开,用完(wan)及时(shi)关闭;全(quan)(quan)(quan)面做好全(quan)(quan)(quan)省技术支撑(cheng)保(bao)(bao)障(zhang),及时(shi)处(chu)理、反馈总部及分公司(si)上报的问题故障(zhang),确保(bao)(bao)用户体验。积极做好省干光(guang)缆(lan)线(xian)路(lu)巡查及抢修(xiu),配合各地(di)市响应(ying)保(bao)(bao)障(zhang)策略,采取(qu)措(cuo)施应(ying)对节(jie)日(ri)上网流量高峰(feng)。

疫(yi)情防控不松懈

公司始(shi)终(zhong)把(ba)做好疫(yi)情防(fang)控工(gong)作作为一(yi)项(xiang)重大政治任务(wu)来抓,严格按照上(shang)级疫(yi)情防(fang)控部门有关要求,全(quan)力以赴抓好疫(yi)情防(fang)控各项(xiang)工(gong)作。

公(gong)司(si)在节前(qian)(qian)下发“五(wu)一假(jia)期(qi)(qi)期(qi)(qi)间疫情(qing)(qing)防控(kong)工(gong)作的通(tong)知”,要求公(gong)司(si)员(yuan)工(gong)尽量减少流(liu)动,非(fei)必(bi)要不出市,不要前(qian)(qian)往中高(gao)风(feng)险区,减少旅途风(feng)险。要求公(gong)司(si)及权属公(gong)司(si)在全(quan)省范围内(nei)确(que)保(bao)“五(wu)一”假(jia)期(qi)(qi)期(qi)(qi)间开(kai)展一轮全(quan)员(yuan)核酸检测(ce),并安(an)排(pai)专(zhuan)人专(zhuan)班(ban)五(wu)一期(qi)(qi)间对员(yuan)工(gong)核酸检测(ce)情(qing)(qing)况逐(zhu)日(ri)统计(ji), “一员(yuan)一档”,动态掌(zhang)握最新情(qing)(qing)况。节日(ri)期(qi)(qi)间,各(ge)单位严格落(luo)(luo)实(shi)领导在岗(gang)(gang)带班(ban)、值班(ban)人员(yuan)24小时(shi)在岗(gang)(gang)值班(ban)等制度,确(que)保(bao)疫情(qing)(qing)防控(kong)领导体制、应急机制、指(zhi)挥体系正(zheng)常运行。为给用户(hu)提供一个安(an)全(quan)、卫生、健(jian)康的办理(li)(li)业务(wu)环境,进一步筑牢防控(kong)安(an)全(quan)网,山(shan)东有线不断加(jia)强公(gong)共场所疫情(qing)(qing)防控(kong)管理(li)(li),坚决落(luo)(luo)实(shi)查验健(jian)康码(ma)、行程卡,扫“场所码(ma)”登记(ji)、测(ce)温等工(gong)作,并严格做好(hao)消毒消杀。

“五(wu)一”期(qi)间,山东有(you)(you)线(xian)部(bu)分分公(gong)司(si)在(zai)(zai)做好“劳动最光荣(rong)”活动的(de)同(tong)时,结合(he)当(dang)(dang)地(di)疫(yi)(yi)(yi)(yi)(yi)(yi)情(qing)(qing)(qing)防(fang)(fang)控(kong)工作需要,利用(yong)有(you)(you)线(xian)电视开机画面、海报(bao)等(deng)(deng)做好公(gong)益抗疫(yi)(yi)(yi)(yi)(yi)(yi)宣(xuan)传,加大(da)节目(mu)供(gong)给和宣(xuan)传推介(jie)力度。济(ji)南、青(qing)岛、威海等(deng)(deng)分公(gong)司(si)主(zhu)动对(dui)接(jie)当(dang)(dang)地(di)教育(yu)部(bu)门,整合(he)当(dang)(dang)地(di)优秀教育(yu)资源,结合(he)有(you)(you)线(xian)电视大(da)屏优势(shi)和互联网教育(yu)模式,为广大(da)学子开通(tong)“空中(zhong)课堂”。全省各(ge)分公(gong)司(si)积(ji)(ji)极组(zu)(zu)织防(fang)(fang)疫(yi)(yi)(yi)(yi)(yi)(yi)志愿(yuan)服(fu)务(wu)行(xing)动,服(fu)务(wu)地(di)方疫(yi)(yi)(yi)(yi)(yi)(yi)情(qing)(qing)(qing)防(fang)(fang)控(kong)大(da)局(ju),山东有(you)(you)线(xian)志愿(yuan)者(zhe)积(ji)(ji)极与(yu)济(ji)南舜奥华府社(she)区(qu)居委(wei)会对(dui)接(jie)协(xie)调,将集中(zhong)核酸(suan)检(jian)(jian)(jian)测(ce)(ce)改为逐楼按单元检(jian)(jian)(jian)测(ce)(ce),解决(jue)了社(she)区(qu)集中(zhong)核酸(suan)检(jian)(jian)(jian)测(ce)(ce)中(zhong)出现的(de)居民排队等(deng)(deng)候时间长(zhang)、聚集暴(bao)露风险大(da)、漏(lou)检(jian)(jian)(jian)率(lv)高等(deng)(deng)问题;烟台(tai)分公(gong)司(si)适时启动遍布城乡的(de)“村(cun)村(cun)响”应急(ji)(ji)广播(bo),组(zu)(zu)建广电网络服(fu)务(wu)队员(yuan)(yuan)为全市“村(cun)村(cun)响”应急(ji)(ji)广播(bo)设备提供(gong)不间断服(fu)务(wu),保障(zhang)疫(yi)(yi)(yi)(yi)(yi)(yi)情(qing)(qing)(qing)防(fang)(fang)控(kong)权威声音(yin)及时传达到千家万户(hu);济(ji)宁(ning)分公(gong)司(si)在(zai)(zai)“五(wu)一”期(qi)间抽(chou)调党员(yuan)(yuan)、入党积(ji)(ji)极分子共13名同(tong)志组(zu)(zu)成防(fang)(fang)疫(yi)(yi)(yi)(yi)(yi)(yi)志愿(yuan)队,由1名党委(wei)委(wei)员(yuan)(yuan)领(ling)(ling)队,分成三个小组(zu)(zu)深入社(she)区(qu)支援抗疫(yi)(yi)(yi)(yi)(yi)(yi);德州禹城分公(gong)司(si)七名党员(yuan)(yuan)干部(bu)主(zhu)动放弃(qi)“五(wu)一”假(jia)期(qi),组(zu)(zu)成“党员(yuan)(yuan)先(xian)锋队”参(can)与(yu)当(dang)(dang)地(di)疫(yi)(yi)(yi)(yi)(yi)(yi)情(qing)(qing)(qing)防(fang)(fang)控(kong)志愿(yuan)服(fu)务(wu);聊城高唐(tang)县分公(gong)司(si)成立了由领(ling)(ling)导班(ban)子和党员(yuan)(yuan)干部(bu)组(zu)(zu)成的(de)9人志愿(yuan)服(fu)务(wu)队,协(xie)助防(fang)(fang)疫(yi)(yi)(yi)(yi)(yi)(yi)部(bu)门组(zu)(zu)织开展核酸(suan)检(jian)(jian)(jian)测(ce)(ce)、向(xiang)商户(hu)发(fa)放场所码使用(yong)明白纸……战疫(yi)(yi)(yi)(yi)(yi)(yi)一线(xian),山东有(you)(you)线(xian)人主(zhu)动担当(dang)(dang),冲锋在(zai)(zai)前,为全省疫(yi)(yi)(yi)(yi)(yi)(yi)情(qing)(qing)(qing)防(fang)(fang)控(kong)注入有(you)(you)线(xian)力量(liang)。


成绩鼓舞人心,蓝图催人奋进(jin)。随着“劳动(dong)最光(guang)荣”活动(dong)的(de)收官,山(shan)东(dong)有线人的(de)“五一”小长假(jia)圆满(man)落下帷幕。面向未来,山(shan)东(dong)有线人将以劳动(dong)者姿态继(ji)续“奔跑”,踔厉奋发、笃行(xing)不怠,奋力书写山(shan)东(dong)有线高质量发展崭新画卷。