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中国广电山东网络有限公司2021年度社会责任报告

一、企业基本情况

中国(guo)(guo)广(guang)(guang)电山东(dong)网(wang)(wang)络(luo)(luo)有限(xian)公(gong)司(原山东(dong)广(guang)(guang)电网(wang)(wang)络(luo)(luo)有限(xian)公(gong)司)是中央大(da)型文(wen)(wen)化企(qi)(qi)业(ye)(ye)中国(guo)(guo)广(guang)(guang)电网(wang)(wang)络(luo)(luo)股(gu)份有限(xian)公(gong)司的控股(gu)子公(gong)司,主(zhu)(zhu)要负责山东(dong)省内广(guang)(guang)播(bo)(bo)电视(shi)网(wang)(wang)络(luo)(luo)和(he)(he)智慧广(guang)(guang)电业(ye)(ye)务的规划、建设、运营(ying)和(he)(he)管(guan)理,广(guang)(guang)播(bo)(bo)电视(shi)节(jie)目制作、编(bian)辑、采集、经营(ying)及(ji)广(guang)(guang)播(bo)(bo)电视(shi)节(jie)目传送业(ye)(ye)务等(deng),拥(yong)有32万公(gong)里有线电视(shi)传输干线和(he)(he)5G 700MHz、4.9GHz频谱、192号码段等(deng)资(zi)源,是服务各级党委政府(fu)以及(ji)社会(hui)各行业(ye)(ye)的国(guo)(guo)家(jia)重(zhong)(zhong)要信(xin)息网(wang)(wang)络(luo)(luo)基础设施和(he)(he)重(zhong)(zhong)要战略资(zi)源网(wang)(wang),是推(tui)动(dong)广(guang)(guang)播(bo)(bo)电视(shi)高质(zhi)量创新(xin)性发展、确保党和(he)(he)政府(fu)声(sheng)音传向(xiang)千家(jia)万户的舆论宣传主(zhu)(zhu)渠道主(zhu)(zhu)阵地,是具有传统(tong)广(guang)(guang)播(bo)(bo)电视(shi)业(ye)(ye)务、综(zong)合文(wen)(wen)化信(xin)息服务、基础电信(xin)业(ye)(ye)务(宽(kuan)带(dai)和(he)(he)移动(dong)通信(xin))等(deng)通信(xin)全(quan)(quan)牌照的大(da)型国(guo)(guo)有重(zhong)(zhong)要骨干文(wen)(wen)化企(qi)(qi)业(ye)(ye)。目前(qian),公(gong)司下辖15家(jia)市级分(fen)公(gong)司、127家(jia)县(市、区)分(fen)公(gong)司和(he)(he)21家(jia)子公(gong)司,12000余(yu)名员工,资(zi)产(chan)总(zong)额180亿(yi)元,用户数量和(he)(he)经营(ying)总(zong)量位居(ju)全(quan)(quan)国(guo)(guo)同(tong)行业(ye)(ye)前(qian)列。公(gong)司两次荣膺全(quan)(quan)国(guo)(guo)“文(wen)(wen)化企(qi)(qi)业(ye)(ye)30强”,荣获“全(quan)(quan)国(guo)(guo)文(wen)(wen)化体制改革先进单位”、山东(dong)省“省级文(wen)(wen)明单位”、“重(zhong)(zhong)合同(tong)守(shou)信(xin)用企(qi)(qi)业(ye)(ye)”等(deng)荣誉称号。

2021年,中(zhong)国广电(dian)山东(dong)网络有(you)限公司以习近平新时代中(zhong)国特色社(she)会(hui)主(zhu)义思(si)想为指导,全面贯(guan)彻落(luo)实(shi)党的(de)(de)十九大和(he)(he)十九届历(li)次全会(hui)精(jing)神,积(ji)极(ji)(ji)(ji)抢(qiang)抓全国有(you)线电(dian)视(shi)网络整(zheng)合(he)和(he)(he)广电(dian)5G建设(she)一体化发展机遇,积(ji)极(ji)(ji)(ji)发挥(hui)广电(dian)网络党网政媒和(he)(he)纽带桥梁(liang)作(zuo)用,全面参与(yu)数字山东(dong)、文化强省(sheng)、智慧城(cheng)市建设(she),全面助力(li)乡(xiang)村振兴,服务基层治理体系(xi)和(he)(he)治理能力(li)现代化,统筹(chou)抓好疫情防(fang)控和(he)(he)企业改革发展各(ge)项工作(zuo),积(ji)极(ji)(ji)(ji)履行国企担当和(he)(he)社(she)会(hui)责任,社(she)会(hui)效益(yi)和(he)(he)经济效益(yi)取得新的(de)(de)成绩。

二、坚持正确导向,履行社会责任的制度安排和主要成效

(一)始(shi)终坚(jian)守正确(que)方向导向

公司(si)作(zuo)(zuo)为传(chuan)播党(dang)和(he)(he)(he)政(zheng)府(fu)声音的舆论宣传(chuan)主(zhu)(zhu)(zhu)渠道主(zhu)(zhu)(zhu)阵地,以(yi)习近平新时代(dai)中国(guo)特色社会主(zhu)(zhu)(zhu)义思想(xiang)为指导,以(yi)纪念建(jian)党(dang)百年为主(zhu)(zhu)(zhu)题主(zhu)(zhu)(zhu)线(xian),深(shen)入宣传(chuan)中央及(ji)省委省政(zheng)府(fu)的工(gong)作(zuo)(zuo)部署和(he)(he)(he)民生政(zheng)策,讲(jiang)好中国(guo)故(gu)事、山东故(gu)事,利用内(nei)外部宣传(chuan)渠道,不(bu)断巩固壮大(da)主(zhu)(zhu)(zhu)流思想(xiang)舆论。严格(ge)落实意(yi)(yi)识(shi)形态(tai)责(ze)任(ren)(ren)制,坚持将意(yi)(yi)识(shi)形态(tai)工(gong)作(zuo)(zuo)责(ze)任(ren)(ren)制落实情(qing)况纳入公司(si)巡(xun)察(cha)和(he)(he)(he)党(dang)建(jian)考核重要(yao)内(nei)容(rong)。严格(ge)把握内(nei)容(rong)导向,建(jian)立内(nei)容(rong)审核机制,传(chuan)播凝聚正(zheng)能量。积(ji)极响应“清朗”系列专(zhuan)项行(xing)动及(ji)中宣部、广电(dian)总局等(deng)部门对文艺节目及(ji)其人员管(guan)理要(yao)求,开展网络“大(da)扫除”工(gong)作(zuo)(zuo),加强对节目审核、机房值班等(deng)重点岗位(wei)和(he)(he)(he)关键(jian)人员的监督监管(guan)责(ze)任(ren)(ren),对存在的安全隐(yin)患进行(xing)梳理和(he)(he)(he)排查,牢牢掌(zhang)握意(yi)(yi)识(shi)形态(tai)工(gong)作(zuo)(zuo)主(zhu)(zhu)(zhu)动权,确保万(wan)无一失(shi)。

(二)全力做(zuo)好安全播出工作

健全(quan)(quan)(quan)(quan)保(bao)障(zhang)(zhang)(zhang)机构(gou),完善安(an)(an)全(quan)(quan)(quan)(quan)措施,切实(shi)保(bao)障(zhang)(zhang)(zhang)节目内(nei)容、线路、网(wang)络、平(ping)台的全(quan)(quan)(quan)(quan)链路安(an)(an)全(quan)(quan)(quan)(quan)。成(cheng)(cheng)立庆(qing)祝建党(dang)百年安(an)(an)全(quan)(quan)(quan)(quan)播(bo)(bo)出(chu)保(bao)障(zhang)(zhang)(zhang)专项工(gong)作(zuo)(zuo)指挥(hui)部,下发安(an)(an)全(quan)(quan)(quan)(quan)播(bo)(bo)出(chu)工(gong)作(zuo)(zuo)通知,多(duo)(duo)次(ci)召开(kai)安(an)(an)全(quan)(quan)(quan)(quan)播(bo)(bo)出(chu)工(gong)作(zuo)(zuo)会(hui)议,将二季(ji)度确(que)(que)定为(wei)广播(bo)(bo)电视和网(wang)络视听(ting)“安(an)(an)全(quan)(quan)(quan)(quan)播(bo)(bo)出(chu)季(ji)”,开(kai)展为(wei)期3个多(duo)(duo)月的建党(dang)百年安(an)(an)全(quan)(quan)(quan)(quan)播(bo)(bo)出(chu)和网(wang)络安(an)(an)全(quan)(quan)(quan)(quan)专项检查(cha)及“回头看”督导(dao)检查(cha)工(gong)作(zuo)(zuo),进行最高(gao)等级的工(gong)作(zuo)(zuo)部署和应(ying)急(ji)演(yan)练。在重(zhong)要播(bo)(bo)出(chu)时段,认真抓好领导(dao)带班和24小(xiao)时值守工(gong)作(zuo)(zuo),切实(shi)抓好播(bo)(bo)出(chu)安(an)(an)全(quan)(quan)(quan)(quan)、传(chuan)输安(an)(an)全(quan)(quan)(quan)(quan)、内(nei)容安(an)(an)全(quan)(quan)(quan)(quan)和网(wang)络安(an)(an)全(quan)(quan)(quan)(quan)工(gong)作(zuo)(zuo),圆满完成(cheng)(cheng)了庆(qing)祝建党(dang)百年、元旦、春节、国庆(qing)、全(quan)(quan)(quan)(quan)国全(quan)(quan)(quan)(quan)省(sheng)两会(hui)等重(zhong)要安(an)(an)全(quan)(quan)(quan)(quan)保(bao)障(zhang)(zhang)(zhang)期的安(an)(an)全(quan)(quan)(quan)(quan)播(bo)(bo)出(chu)保(bao)障(zhang)(zhang)(zhang)任务(wu),确(que)(que)保(bao)党(dang)和政府声音安(an)(an)全(quan)(quan)(quan)(quan)传(chuan)到千(qian)家(jia)万户。

(三)大力(li)推进融合创新发展

认真落实(shi)(shi)全(quan)(quan)国有线(xian)电(dian)(dian)(dian)视网(wang)(wang)(wang)络(luo)整合和广电(dian)(dian)(dian) 5G 建(jian)设一体化(hua)发展(zhan)(zhan)(zhan)工(gong)(gong)(gong)作(zuo)(zuo)要求,全(quan)(quan)力(li)配(pei)合中(zhong)国广电(dian)(dian)(dian)网(wang)(wang)(wang)络(luo)股(gu)份有限(xian)公(gong)司(si)(si)做(zuo)好各项(xiang)工(gong)(gong)(gong)作(zuo)(zuo),圆满完成全(quan)(quan)国有线(xian)电(dian)(dian)(dian)视网(wang)(wang)(wang)络(luo)整合工(gong)(gong)(gong)作(zuo)(zuo)任务。2021 年6 月(yue)份,公(gong)司(si)(si)正式更名为“中(zhong)国广电(dian)(dian)(dian)山东(dong)(dong)网(wang)(wang)(wang)络(luo)有限(xian)公(gong)司(si)(si)”。积(ji)极开(kai)展(zhan)(zhan)(zhan)广电(dian)(dian)(dian) 5G 技(ji)术实(shi)(shi)践,努(nu)力(li)拓展(zhan)(zhan)(zhan) 5G toB 政用(yong)(yong)商(shang)用(yong)(yong)业务,2021 年打造了 5G+港口、海事、物(wu)流、林场(chang)、畜(chu)牧、教育、气象、媒(mei)体、农业等 9 个(ge)(ge)应(ying)(ying)用(yong)(yong)场(chang)景,落地了 17 个(ge)(ge) 5G 应(ying)(ying)用(yong)(yong)项(xiang)目,12 项(xiang)工(gong)(gong)(gong)作(zuo)(zuo)成果(guo)位(wei)(wei)居全(quan)(quan)国同(tong)行业第一,多次代表中(zhong)国广电(dian)(dian)(dian)网(wang)(wang)(wang)络(luo)股(gu)份有限(xian)公(gong)司(si)(si)参加展(zhan)(zhan)(zhan)会(hui)。2021年4 月(yue)6日,中(zhong)宣部副部长,国家(jia)广电(dian)(dian)(dian)总局(ju)局(ju)长、党组书(shu)(shu)记聂辰席同(tong)志来(lai)公(gong)司(si)(si)视察(cha)了“5G 联(lian)合创新应(ying)(ying)用(yong)(yong)实(shi)(shi)验室”,对公(gong)司(si)(si) 5G 工(gong)(gong)(gong)作(zuo)(zuo)取(qu)得的成绩给(ji)予(yu)了充分(fen)肯(ken)定。11月(yue)28日,在山东(dong)(dong)省(sheng)第 10 万个(ge)(ge) 5G 基站(zhan)开(kai)通(tong)仪式上(shang),省(sheng)委副书(shu)(shu)记、省(sheng)长周乃翔,副省(sheng)长凌(ling)文(wen)等省(sheng)领(ling)导同(tong)志观(guan)摩了公(gong)司(si)(si)智(zhi)慧广电(dian)(dian)(dian) 5G 应(ying)(ying)用(yong)(yong)展(zhan)(zhan)(zhan)区,对公(gong)司(si)(si)运用(yong)(yong) 5G 应(ying)(ying)用(yong)(yong)发展(zhan)(zhan)(zhan)成果(guo)赋能全(quan)(quan)省(sheng)数字经济(ji)建(jian)设、大力(li)发展(zhan)(zhan)(zhan)智(zhi)慧广电(dian)(dian)(dian)满足人(ren)民群(qun)众精神(shen)文(wen)化(hua)需(xu)求给(ji)予(yu)了充分(fen)肯(ken)定。与威海市人(ren)民政府(fu)、山东(dong)(dong)港口集团、山东(dong)(dong)高速(su)集团、山东(dong)(dong)未来(lai)网(wang)(wang)(wang)络(luo)研究院(yuan)、山东(dong)(dong)产业技(ji)术研究院(yuan)、国家(jia)高分(fen)辨率对地观(guan)测系统青岛(dao)创新示范中(zhong)心等单(dan)位(wei)(wei)签署了战(zhan)略合作(zuo)(zuo)协(xie)议,共同(tong)打造 5G 与行业深度融合、协(xie)调发展(zhan)(zhan)(zhan)新模式。

(四)加快推进智慧广电建设发展(zhan)

认真贯彻落实习近平总书记(ji)“发(fa)展(zhan)(zhan)智(zhi)(zhi)慧(hui)(hui)广(guang)(guang)电(dian)(dian)网络”的重要指(zhi)示,加快全网IP化(hua)(hua)、光纤化(hua)(hua)、智(zhi)(zhi)能化(hua)(hua)升级改造(zao)进程(cheng)。建设(she)了山东广(guang)(guang)电(dian)(dian)智(zhi)(zhi)慧(hui)(hui)云(yun)平台(tai)(tai)、享(xiang)TV综合(he)(he)业(ye)务平台(tai)(tai)、玖玖医养健康等智(zhi)(zhi)慧(hui)(hui)业(ye)务平台(tai)(tai),齐(qi)鲁文(wen)化(hua)(hua)云(yun)(山东公共文(wen)化(hua)(hua)云(yun))等智(zhi)(zhi)慧(hui)(hui)业(ye)务平台(tai)(tai),充分(fen)发(fa)挥广(guang)(guang)电(dian)(dian)网络覆盖广(guang)(guang)、本地化(hua)(hua)属性(xing)强优势(shi)(shi),在(zai)全省建成智(zhi)(zhi)慧(hui)(hui)城市、智(zhi)(zhi)慧(hui)(hui)社区(乡村)、智(zhi)(zhi)慧(hui)(hui)党(dang)建、智(zhi)(zhi)慧(hui)(hui)医养、智(zhi)(zhi)慧(hui)(hui)文(wen)旅(lv)、雪亮工(gong)程(cheng)、天网工(gong)程(cheng)、视频会议(yi)、专网专线(xian)、应(ying)(ying)急指(zhi)挥调度、应(ying)(ying)急广(guang)(guang)播体系、省视频监(jian)控共享(xiang)平台(tai)(tai)等8600多个(ge)品牌项(xiang)目。与华(hua)为(wei)、腾(teng)讯、中(zhong)兴(xing)、中(zhong)信、浪(lang)潮等信息(xi)通(tong)信高科技企(qi)业(ye)在(zai)大数(shu)(shu)据、物(wu)联网、云(yun)计算、人(ren)工(gong)智(zhi)(zhi)能、5G等领域展(zhan)(zhan)开深(shen)入(ru)交流合(he)(he)作,初(chu)步形成了以广(guang)(guang)电(dian)(dian)5G和大数(shu)(shu)据中(zhong)心(xin)为(wei)特色的智(zhi)(zhi)慧(hui)(hui)广(guang)(guang)电(dian)(dian)发(fa)展(zhan)(zhan)新优势(shi)(shi)。

三、弘扬中华传统文化、革命文化、社会主义先进文化的情况

(一)扎实(shi)推(tui)进党史学(xue)习教育

公司紧(jin)紧(jin)围绕“学(xue)(xue)史(shi)(shi)(shi)明理、学(xue)(xue)史(shi)(shi)(shi)增(zeng)信、学(xue)(xue)史(shi)(shi)(shi)崇德(de)、学(xue)(xue)史(shi)(shi)(shi)力(li)行”,贯彻(che)“学(xue)(xue)党(dang)(dang)史(shi)(shi)(shi)、悟思想(xiang)、办实(shi)事、开(kai)新局”要(yao)求,聚(ju)焦党(dang)(dang)史(shi)(shi)(shi)学(xue)(xue)习教(jiao)(jiao)育(yu)(yu)目(mu)标(biao)任务和重点措施,以纪念(nian)建(jian)党(dang)(dang)百年(nian)为(wei)主题主线,推动党(dang)(dang)史(shi)(shi)(shi)学(xue)(xue)习教(jiao)(jiao)育(yu)(yu)走深走实(shi),先后举办了(le)(le)“传(chuan)(chuan)承弘扬伟(wei)大(da)抗美(mei)援朝精神”主题征(zheng)文(wen)、清明节(jie)祭扫烈(lie)士陵园、解放阁革命传(chuan)(chuan)统(tong)教(jiao)(jiao)育(yu)(yu)、党(dang)(dang)史(shi)(shi)(shi)英模(mo)事迹报告会、《沂蒙红嫂俺的娘》红色观影、献礼建(jian)党(dang)(dang)百年(nian)快闪(shan)、庆祝建(jian)党(dang)(dang)100周年(nian)书画摄影作品展、党(dang)(dang)史(shi)(shi)(shi)知识竞赛、“颂歌献给党(dang)(dang)”歌咏(yong)会、“学(xue)(xue)光辉党(dang)(dang)史(shi)(shi)(shi)、当有(you)线先锋(feng)”青年(nian)演讲比赛等活动,取(qu)得(de)了(le)(le)明显成效,有(you)力(li)保证了(le)(le)党(dang)(dang)史(shi)(shi)(shi)学(xue)(xue)习教(jiao)(jiao)育(yu)(yu)不断(duan)向纵深推进。

(二)抓好庆祝建(jian)(jian)党(dang)百年(nian)“头条”建(jian)(jian)设和(he)“首(shou)页首(shou)屏首(shou)条”建(jian)(jian)设

充分(fen)利用(yong)网络(luo)优势,大(da)力营造(zao)共(gong)庆百年(nian)华诞、共(gong)创历史(shi)伟业的浓厚氛(fen)围。在(zai)电(dian)视首页上线(xian)了“百年(nian)伟业-庆祝(zhu)中(zhong)国(guo)共(gong)产党(dang)(dang)成立100周(zhou)年(nian)”等点(dian)播专区(qu),推出了“理想(xiang)照(zhao)耀中(zhong)国(guo)”“红(hong)色(se)齐(qi)鲁展馆”等庆祝(zhu)建党(dang)(dang)百年(nian)专栏,讲好中(zhong)国(guo)故事(shi)、山东故事(shi),更新(xin)红(hong)色(se)电(dian)影、电(dian)视剧、纪录片(pian)等280余部(bu),成为广大(da)用(yong)户(hu)和(he)党(dang)(dang)员干部(bu)“逛”展馆、学党(dang)(dang)史(shi)的新(xin)阵地,不断巩固(gu)壮大(da)主(zhu)流思想(xiang)舆论。

(三(san))持续(xu)优(you)化(hua)产品和(he)内(nei)容(rong)

通过产品(pin)创新(xin)和丰富视(shi)听内(nei)容(rong),不断提升用(yong)户体验。加快推广(guang)智能终端“享TV”,截(jie)止(zhi)到(dao) 2021 年末(mo),智能终端用(yong)户数(shu)(shu)达(da)到(dao)近300万户,较去年同(tong)期增幅 91.1%,成(cheng)效明显。积极推进(jin)(jin)单(dan)向转(zhuan)双向转(zhuan) IP、标(biao)清(qing)转(zhuan)高(gao)清(qing)“两转(zhuan)”两年行动计划,高(gao)清(qing)以上用(yong)户数(shu)(shu)占(zhan)比达(da)到(dao) 68.28%,双向用(yong)户占(zhan)比达(da)到(dao) 48.36%,用(yong)户结(jie)构得到(dao)进(jin)(jin)一步(bu)优(you)化。把大(da)(da)众(zhong)日报(bao)和“海(hai)报(bao)新(xin)闻”推送(song)到(dao)电视(shi)大(da)(da)屏(ping)(ping)(ping),实(shi)现(xian)了大(da)(da)屏(ping)(ping)(ping)小屏(ping)(ping)(ping)融媒联动。积极推进(jin)(jin)“学(xue)(xue)习强(qiang)国”学(xue)(xue)习平台电视(shi)端(“强(qiang)国 TV”)对接落地工作(zuo)。大(da)(da)力发展超(chao)高(gao)清(qing)视(shi)频(pin)(pin)业务,新(xin)上线了CCTV-16奥林(lin)匹克(ke) 4K 超(chao)高(gao)清(qing)频(pin)(pin)道(dao),当前,公(gong)司电视(shi)频(pin)(pin)道(dao)总数(shu)(shu)、高(gao)清(qing)频(pin)(pin)道(dao)数(shu)(shu)量(liang)、4K 频(pin)(pin)道(dao)数(shu)(shu)量(liang)均位居(ju)全国同(tong)行业第一。积极改善宽(kuan)带出口(kou)质量(liang),宽(kuan)带业务保持良好发展势(shi)头,截(jie)止(zhi)到(dao) 2021年末(mo),宽(kuan)带用(yong)户数(shu)(shu)达(da) 260余万户,较上年末(mo)净增 6万多户,位列(lie)全国第四。

(四)不断提升服务水平(ping)

以“我为(wei)(wei)(wei)群(qun)众(zhong)办实(shi)事(shi)”为(wei)(wei)(wei)抓手,聚焦基层群(qun)众(zhong)“急难(nan)(nan)愁盼”问(wen)题,深入开展“用(yong)(yong)户(hu)(hu)大(da)排查大(da)走(zou)访(fang)(fang)活动”,公(gong)司(si)领(ling)导(dao)、职能部门员工(gong)(gong)全(quan)部下(xia)沉一线(xian)进(jin)行排查走(zou)访(fang)(fang),挨家挨户(hu)(hu)检查线(xian)路、维护(hu)设备、提供(gong)(gong)便民服务。积极推(tui)行网格化(hua)“七个一”工(gong)(gong)作(zuo)法,实(shi)现入户(hu)(hu)服务的规范化(hua)和流程化(hua)。倾力(li)推(tui)出关爱老(lao)(lao)(lao)年用(yong)(yong)户(hu)(hu)“暖心六条”:营业厅设立助老(lao)(lao)(lao)服务专区(qu)、呼叫(jiao)中心设置爱老(lao)(lao)(lao)敬老(lao)(lao)(lao)专线(xian)、为(wei)(wei)(wei)老(lao)(lao)(lao)年用(yong)(yong)户(hu)(hu)提供(gong)(gong)免费上门细化(hua)服务、制作(zuo)发(fa)放(fang)适(shi)老(lao)(lao)(lao)操作(zuo)指南(nan)、建立老(lao)(lao)(lao)年人、子女、客服人员三方(fang)(fang)(fang)联(lian)动机制、丰(feng)富老(lao)(lao)(lao)年节目等,全(quan)方(fang)(fang)(fang)位(wei)为(wei)(wei)(wei)老(lao)(lao)(lao)年人提供(gong)(gong)更方(fang)(fang)(fang)便、快捷(jie)、有温度的服务。开展“我与基层共(gong)奋进(jin)”活动,通过(guo)社区(qu)地推(tui)指导(dao)、接听客服热(re)线(xian)、回(hui)访(fang)(fang)用(yong)(yong)户(hu)(hu)、走(zou)访(fang)(fang)用(yong)(yong)户(hu)(hu)等方(fang)(fang)(fang)式,深入解决用(yong)(yong)户(hu)(hu)痛点(dian)(dian)(dian)难(nan)(nan)点(dian)(dian)(dian)问(wen)题。2021年,全(quan)省累计拜访(fang)(fang)用(yong)(yong)户(hu)(hu)600多(duo)(duo)万户(hu)(hu),“我为(wei)(wei)(wei)群(qun)众(zhong)办实(shi)事(shi)”176项重(zhong)点(dian)(dian)(dian)项目取得了明显(xian)成效,用(yong)(yong)户(hu)(hu)满意(yi)度不断(duan)提升,用(yong)(yong)户(hu)(hu)获得感、幸福感显(xian)著提升。国家广电总(zong)局(ju)领(ling)导(dao)、国网公(gong)司(si)领(ling)导(dao)多(duo)(duo)次在全(quan)国会议(yi)上对这项工(gong)(gong)作(zuo)提出表扬(yang),成为(wei)(wei)(wei)各省网公(gong)司(si)学(xue)习的榜样。

四、坚持把社会效益放在首位,努力实现社会效益和经济效益相统一的做法

(一(yi))助(zhu)力(li)乡村振兴和基层治理

为(wei)深入贯彻落(luo)(luo)实党中央和(he)省(sheng)委关于实施(shi)(shi)乡(xiang)村(cun)(cun)振(zhen)兴(xing)(xing)(xing)战略的决策部(bu)署,推动智(zhi)(zhi)(zhi)(zhi)慧广电(dian)乡(xiang)村(cun)(cun)工程建(jian)设,打(da)造(zao)(zao)(zao)乡(xiang)村(cun)(cun)振(zhen)兴(xing)(xing)(xing)齐(qi)鲁样(yang)板(ban),公(gong)司制定(ding)了(le)《智(zhi)(zhi)(zhi)(zhi)慧广电(dian)助力(li)乡(xiang)村(cun)(cun)振(zhen)兴(xing)(xing)(xing)行动方(fang)案(an)》,充(chong)分利用(yong)(yong)广电(dian)5G、云计算、大数据、人工智(zhi)(zhi)(zhi)(zhi)能等新技术和(he)新应(ying)用(yong)(yong),构(gou)建(jian)“1+1+N”(一(yi)张网(wang)(wang)(wang)络(luo)(luo)(luo),一(yi)个平(ping)(ping)台、N个应(ying)用(yong)(yong)项目)发展格局(ju),即完善广电(dian)网(wang)(wang)(wang)络(luo)(luo)(luo)设施(shi)(shi),构(gou)建(jian)一(yi)张高质量覆盖网(wang)(wang)(wang);建(jian)设“乡(xiang)村(cun)(cun)振(zhen)兴(xing)(xing)(xing)”平(ping)(ping)台,打(da)造(zao)(zao)(zao)一(yi)个综合服务(wu)平(ping)(ping)台;在(zai)此(ci)基(ji)(ji)础上,以(yi)大力(li)发展“智(zhi)(zhi)(zhi)(zhi)慧农(nong)业”“智(zhi)(zhi)(zhi)(zhi)慧教(jiao)育(yu)”“新时代文明实践中心线上平(ping)(ping)台”“美丽乡(xiang)村(cun)(cun)”“智(zhi)(zhi)(zhi)(zhi)慧乡(xiang)村(cun)(cun)”等智(zhi)(zhi)(zhi)(zhi)慧广电(dian)应(ying)用(yong)(yong)为(wei)抓手,围绕产业振(zhen)兴(xing)(xing)(xing)、人才振(zhen)兴(xing)(xing)(xing)、文化振(zhen)兴(xing)(xing)(xing)、生态(tai)振(zhen)兴(xing)(xing)(xing)和(he)组(zu)织振(zhen)兴(xing)(xing)(xing)等领域(yu)落(luo)(luo)地(di)实施(shi)(shi)一(yi)批项目,助力(li)乡(xiang)村(cun)(cun)振(zhen)兴(xing)(xing)(xing)事(shi)业发展。积极(ji)与省(sheng)委网(wang)(wang)(wang)信(xin)办、省(sheng)农(nong)业农(nong)村(cun)(cun)厅对接实施(shi)(shi),2021 年(nian) 12 月作为(wei)理事(shi)长单(dan)位加入了(le)“山(shan)东省(sheng)数字(zi)乡(xiang)村(cun)(cun)建(jian)设创(chuang)新联盟”。围绕智(zhi)(zhi)(zhi)(zhi)慧广电(dian)网(wang)(wang)(wang)络(luo)(luo)(luo)服务(wu)基(ji)(ji)层治(zhi)理,出(chu)台了(le)《加强(qiang)智(zhi)(zhi)(zhi)(zhi)慧广电(dian)网(wang)(wang)(wang)络(luo)(luo)(luo)服务(wu)基(ji)(ji)层治(zhi)理的实施(shi)(shi)意见(jian)》,召开了(le)全省(sheng)层面专题推进(jin)会(hui),积极(ji)打(da)造(zao)(zao)(zao)“广电(dian)网(wang)(wang)(wang)络(luo)(luo)(luo)+基(ji)(ji)层治(zhi)理”新业务(wu)新模式。

(二)助力精准(zhun)扶(fu)贫和民(min)生工程

公(gong)司认真(zhen)落实有线电(dian)视扶(fu)贫(pin)(pin)工作要求,截至(zhi)2021年(nian)(nian)底,共为(wei)约(yue)92万户(hu)建档立卡贫(pin)(pin)困(kun)(kun)户(hu)开通有线电(dian)视服(fu)(fu)务, 2021年(nian)(nian)扶(fu)贫(pin)(pin)用户(hu)公(gong)益性(xing)优(you)惠共计1.67亿元。积极(ji)服(fu)(fu)务政(zheng)府(fu)民(min)(min)生工程,配(pei)合做好“老(lao)(lao)年(nian)(nian)人(ren)免(mian)费收看有线电(dian)视”等(deng)(deng)政(zheng)府(fu)为(wei)民(min)(min)办实事项(xiang)目,公(gong)司投(tou)入(ru)6400多万元,为(wei)临沂、济南(nan)、日照等(deng)(deng)多地65岁以(yi)上老(lao)(lao)人(ren)及(ji)50年(nian)(nian)以(yi)上党(dang)龄的(de)(de)老(lao)(lao)党(dang)员家庭共计33.47万户(hu)安(an)装有线电(dian)视并提供优(you)质服(fu)(fu)务。对于(yu)各级民(min)(min)政(zheng)部(bu)门认定的(de)(de)老(lao)(lao)年(nian)(nian)人(ren)、残(can)疾人(ren)、三(san)(san)属、三(san)(san)红等(deng)(deng)优(you)抚对象,公(gong)司按(an)照相(xiang)关(guan)政(zheng)策减免(mian)用户(hu)费用,2021年(nian)(nian)服(fu)(fu)务用户(hu)32.69万户(hu),共计优(you)惠5,300余万元。公(gong)司驻(zhu)(zhu)村(cun)(cun)(cun)扶(fu)贫(pin)(pin)的(de)(de)三(san)(san)位(wei)“第(di)一(yi)(yi)书记”,主动扎根基层,紧(jin)抓班子(zi)促(cu)党(dang)建,坚(jian)(jian)持(chi)察民(min)(min)情解(jie)民(min)(min)忧,认真(zhen)研(yan)究制度(du)帮扶(fu)措施(shi),充(chong)分利用公(gong)司网络和(he)技术优(you)势,集(ji)中力量(liang)开展脱贫(pin)(pin)攻坚(jian)(jian)工作,千方(fang)百计团(tuan)结、服(fu)(fu)务、帮助村(cun)(cun)(cun)民(min)(min)脱贫(pin)(pin)和(he)乡村(cun)(cun)(cun)信息化建设。出资52万元为(wei)菏泽郑(zheng)(zheng)庄(zhuang)村(cun)(cun)(cun)建设了“智慧郑(zheng)(zheng)庄(zhuang)”,项(xiang)目主要包括无线WIFI覆(fu)盖、监控(kong)、玖(jiu)玖(jiu)医养、智慧社区等(deng)(deng)。三(san)(san)人(ren)担任驻(zhu)(zhu)村(cun)(cun)(cun)第(di)一(yi)(yi)书记的(de)(de)贫(pin)(pin)困(kun)(kun)村(cun)(cun)(cun)全部(bu)脱贫(pin)(pin)出列(lie)、贫(pin)(pin)困(kun)(kun)户(hu)全部(bu)脱贫(pin)(pin)。驻(zhu)(zhu)村(cun)(cun)(cun)期间,三(san)(san)位(wei)同志奋(fen)斗在(zai)脱贫(pin)(pin)攻坚(jian)(jian)一(yi)(yi)线,得到了当(dang)地政(zheng)府(fu)、工作队及(ji)村(cun)(cun)(cun)民(min)(min)的(de)(de)一(yi)(yi)致认可,均被授予(yu)“个(ge)人(ren)三(san)(san)等(deng)(deng)功(gong)”。

(三)助力(li)新冠疫(yi)情防控

公(gong)司积极履行国(guo)有文(wen)(wen)化企(qi)业政治责任和(he)(he)社会(hui)责任,疫(yi)(yi)(yi)(yi)情严重(zhong)期间(jian)在电视(shi)开(kai)(kai)机画面(mian)等位置发布防(fang)疫(yi)(yi)(yi)(yi)公(gong)益(yi)广(guang)告,持续利用(yong)频(pin)(pin)(pin)道滚(gun)动(dong)字(zi)幕宣传疫(yi)(yi)(yi)(yi)情防(fang)控(kong)(kong)知识,启动(dong)了(le)(le)覆盖全省22000多个村居社区(qu)的(de)2100套(tao)应急广(guang)播(bo)系(xi)统(tong),转播(bo)和(he)(he)播(bo)发防(fang)控(kong)(kong)信息20余万条,将防(fang)疫(yi)(yi)(yi)(yi)“最强音(yin)”送到田间(jian)地(di)头;推出(chu)了(le)(le)免(mian)(mian)费(fei)(fei)看(kan)中央、省、市主要频(pin)(pin)(pin)道,免(mian)(mian)费(fei)(fei)看(kan)高标清付费(fei)(fei)频(pin)(pin)(pin)道,免(mian)(mian)费(fei)(fei)使用(yong)付费(fei)(fei)点播(bo)业务等系(xi)列免(mian)(mian)费(fei)(fei)措施。积极响应各(ge)级(ji)党委政府需求,开(kai)(kai)展各(ge)级(ji)视(shi)频(pin)(pin)(pin)会(hui)议保(bao)障服务1000余次,紧急搭建视(shi)频(pin)(pin)(pin)会(hui)议系(xi)统(tong)50多个。高质(zhi)量开(kai)(kai)展远(yuan)程教育,全省统(tong)一(yi)开(kai)(kai)通了(le)(le)14套(tao)“空中课(ke)堂”直(zhi)播(bo)频(pin)(pin)(pin)道,上线1000余小(xiao)时(shi)互动(dong)点播(bo)资(zi)源,全天授(shou)课(ke)、免(mian)(mian)费(fei)(fei)开(kai)(kai)放(fang),受到学生和(he)(he)家长好评。2021年(nian)因抗击新冠疫(yi)(yi)(yi)(yi)情等原因对用(yong)户(hu)的(de)优惠、关怀政策等共减免(mian)(mian)3,700余万元,体现了(le)(le)国(guo)有文(wen)(wen)化企(qi)业的(de)责任担当。

五、坚持党建引领、加强人才建设,为履行社会责任提供坚强保障

(一(yi))切实加强党的建设

坚决贯(guan)彻将(jiang)党(dang)(dang)(dang)(dang)建(jian)(jian)工(gong)作(zuo)要(yao)求(qiu)写(xie)入(ru)公(gong)司(si)章程的(de)(de)(de)有关(guan)要(yao)求(qiu),全(quan)省(sheng)各(ge)级单位党(dang)(dang)(dang)(dang)的(de)(de)(de)组(zu)织和党(dang)(dang)(dang)(dang)的(de)(de)(de)工(gong)作(zuo)实(shi)(shi)现(xian)了全(quan)覆(fu)盖(gai)。建(jian)(jian)立“第一议题”制(zhi)(zhi)度和市公(gong)司(si)党(dang)(dang)(dang)(dang)委理论中(zhong)(zhong)心组(zu)巡(xun)听制(zhi)(zhi)度,把学(xue)习贯(guan)彻习近(jin)平新时(shi)代中(zhong)(zhong)国(guo)特色(se)社会(hui)主(zhu)义思想作(zuo)为(wei)首要(yao)政治任务,扎实(shi)(shi)推(tui)(tui)进党(dang)(dang)(dang)(dang)史学(xue)习教(jiao)育,深(shen)(shen)入(ru)学(xue)习贯(guan)彻党(dang)(dang)(dang)(dang)的(de)(de)(de)十九届六(liu)中(zhong)(zhong)全(quan)会(hui)精神,全(quan)面加强(qiang)对党(dang)(dang)(dang)(dang)忠诚教(jiao)育,切实(shi)(shi)做(zuo)到(dao)捍卫“两个(ge)确立”,做(zuo)到(dao)“两个(ge)维护”。建(jian)(jian)立了省(sheng)公(gong)司(si)党(dang)(dang)(dang)(dang)委委员党(dang)(dang)(dang)(dang)支(zhi)部(bu)工(gong)作(zuo)联系点,深(shen)(shen)入(ru)实(shi)(shi)施过(guo)硬(ying)党(dang)(dang)(dang)(dang)支(zhi)部(bu)引领工(gong)程,目前过(guo)硬(ying)党(dang)(dang)(dang)(dang)支(zhi)部(bu)数(shu)占比超过(guo)50%。加强(qiang)党(dang)(dang)(dang)(dang)内监督(du),实(shi)(shi)现(xian)了对15个(ge)市公(gong)司(si)的(de)(de)(de)巡(xun)察(cha)全(quan)覆(fu)盖(gai)和23个(ge)县公(gong)司(si)的(de)(de)(de)延伸巡(xun)察(cha)及整(zheng)改“回(hui)头看”。深(shen)(shen)入(ru)推(tui)(tui)进党(dang)(dang)(dang)(dang)风廉政建(jian)(jian)设和反腐(fu)败斗(dou)争,持之以恒正(zheng)风肃(su)纪(ji),着(zhe)力营造风清气正(zheng)的(de)(de)(de)良好政治生态(tai)。

(二)持续加(jia)强干(gan)部人(ren)才队伍(wu)建设

认真落实习近平总书记中央(yang)人(ren)才(cai)(cai)(cai)工(gong)作会(hui)议重要讲话精神(shen),认真贯(guan)彻新(xin)时(shi)代好干(gan)(gan)部(bu)(bu)标(biao)准和党(dang)的组织(zhi)路线(xian),加(jia)大高端人(ren)才(cai)(cai)(cai)引进(jin)力度(du),吸引更多人(ren)才(cai)(cai)(cai)来公司建(jian)功立(li)业(ye),为(wei)集客业(ye)务(wu)、5G应用(yong)和移动(dong)新(xin)业(ye)务(wu)开展提(ti)供人(ren)才(cai)(cai)(cai)保(bao)障。制(zhi)定《山东广电(dian)网络(luo)有限(xian)公司3211奋进(jin)有线(xian)人(ren)才(cai)(cai)(cai)工(gong)程实施办法(fa)》,不断完(wan)善(shan)培养培训体系(xi),建(jian)立(li)健全人(ren)才(cai)(cai)(cai)管理办法(fa)、年轻干(gan)(gan)部(bu)(bu)管理办法(fa)等长效(xiao)管理机制(zhi),确保(bao)人(ren)才(cai)(cai)(cai)选好用(yong)好。持续推(tui)进(jin)管理人(ren)员交流(liu)挂职(zhi)(zhi)工(gong)作,安(an)排干(gan)(gan)部(bu)(bu)尤其是(shi)年轻优秀(xiu)干(gan)(gan)部(bu)(bu)到艰苦一线(xian)、危难险重关键岗位(wei)任职(zhi)(zhi),在基层一线(xian)“墩苗”中锻(duan)炼本领(ling)。不断完(wan)善(shan)激励(li)机制(zhi),加(jia)大绩效(xiao)考核力度(du),实行(xing)重奖重罚、奖罚分明,提(ti)高绩效(xiao)工(gong)资(zi)占比,建(jian)立(li)完(wan)善(shan)按(an)岗位(wei)定薪(xin)、按(an)贡(gong)献取酬的薪(xin)酬体系(xi)。

(三)建(jian)立健全困(kun)难职(zhi)工帮扶机制

完善(shan)福利保障制度,全(quan)方(fang)位为(wei)职(zhi)(zhi)(zhi)工(gong)解决后顾之忧,每年组(zu)织员工(gong)体检。加强老干部(bu)管理(li),公司(si)领导带(dai)队(dui)在(zai)重(zhong)要节日走访慰问困难(nan)职(zhi)(zhi)(zhi)工(gong)、老干部(bu)和离退休职(zhi)(zhi)(zhi)工(gong),把组(zu)织的(de)温暖带(dai)给职(zhi)(zhi)(zhi)工(gong)。建立困难(nan)职(zhi)(zhi)(zhi)工(gong)帮扶慰问专(zhuan)项(xiang)资金,对(dui)困难(nan)职(zhi)(zhi)(zhi)工(gong)开展生(sheng)(sheng)活(huo)救(jiu)助(zhu)、医疗救(jiu)助(zhu)、法律援助(zhu)等方(fang)面帮扶。帮助(zhu)他们(men)渡(du)过难(nan)关。通(tong)过一(yi)系(xi)列(lie)措(cuo)施,把对(dui)职(zhi)(zhi)(zhi)工(gong)的(de)关怀落到实处(chu),为(wei)职(zhi)(zhi)(zhi)工(gong)创造良好的(de)工(gong)作(zuo)和生(sheng)(sheng)活(huo)条(tiao)件。

2022年,公司将在(zai)省委(wei)、省政府的(de)坚强领(ling)导和中国广电网络股份有限(xian)公司的(de)指导支持下,咬定目标(biao)不放松,坚定信心不动摇,踔厉奋发、笃行不怠(dai),全力以赴做好(hao)2022年各项工作,积(ji)极履行文化企(qi)业社会(hui)责任,向(xiang)着高(gao)质量发展阔步前行,以优(you)异成绩(ji)迎接(jie)党的(de)二十大胜利召开!